We offer free shipping on retail orders over $50, and a flat rate of $6.00 shipping on retail orders under $50. Retail orders are shipped via FedEx or USPS. Our products are made-to-order, so please allow 7 business days for production time before your items ship. A tracking number will be emailed to you at the time of shipment, and your card will not be charged until the order ships.
For questions or concerns, please contact us.
We are happy to accept returns or exchanges on non-personalized products within 14 days of receipt for refund or store credit. Customers are responsible for the cost of return shipping, except in the case of error by Little Birdie. Please allow 5-7 business days for returns to be processed. We take great pride in the quality of our products. If you do receive a broken or defective product, please reach out to us immediately.
Personalized products may not be returned or exchanged unless they arrive damaged or there is a spelling error on the part of the manufacturer. It is the responsibility of the customer to provide proper spelling and ensure the accuracy of the information submitted for personalized pillows, dish towels, and totes. Personalized products are defined as such: pillows, dish towels, and totes featuring artwork containing locations, cities, zip codes, addresses, names, surnames, initials, dates, times, weights, and coordinates generated by the zip code provided by the customer.
For questions or concerns, please contact us.